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Generally Non-Refundable
Publication fees are non-refundable once your manuscript has been accepted for publication.
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Exceptional Review
Cases involving technical errors or extenuating circumstances are reviewed individually.
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Timely Processing
Approved refunds are processed within a reasonable time based on the payment method used.
By using Journey & Wisdom Publications, you agree to the terms outlined in this refund policy. Our general stance on refunds is based on the nature of academic publishing services, where significant editorial, technical, and administrative work begins immediately upon acceptance.
Core Policy: Publication fees paid by authors are generally non-refundable once the manuscript has been accepted for publication. This is consistent with standard practices across academic publishing worldwide.
This policy reflects the substantial resources invested by our editorial team, reviewers, production staff, and technical team in evaluating, processing, formatting, and publishing your research work.
Under normal circumstances, publication fees are not refundable. However, refund consideration may be given in the following specific situations:
- Technical payment error: If duplicate payments were made due to a technical glitch in the payment gateway
- Overpayment: If an amount greater than the quoted publication fee was charged in error
- Pre-acceptance withdrawal: If an author withdraws their manuscript before the editorial acceptance decision is communicated
- Service not rendered: If Journey & Wisdom Publications fails to publish the accepted manuscript through no fault of the author
Refund eligibility is determined on a case-by-case basis. Submission of a refund request does not guarantee approval. All requests are reviewed by our accounts team along with the editorial team.
Refund requests for publication fees may be considered in exceptional cases, such as technical errors in payment processing or other extenuating circumstances. Each request will be reviewed on a case-by-case basis.
Examples of circumstances that may be considered exceptional include:
- Serious illness or bereavement preventing the author from continuing with publication
- Technical errors resulting in incorrect charges being applied
- Errors on Journey & Wisdom Publications's part in the editorial or production process
- Documented institutional or funding body withdrawal of support
Documentation supporting the exceptional circumstance will be required before any refund is considered.
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Non-Refundable Scenarios
The following scenarios will not qualify for a refund under any circumstances:
- Change of mind after payment has been made
- Withdrawal of manuscript after acceptance has been communicated
- Rejection of the manuscript after acceptance due to post-acceptance issues raised by the author
- Author dissatisfaction with the publication timeline (within stated processing windows)
- Disputes over indexing status, as indexing is subject to each indexing body's own criteria
- Return of hardcopy shipment due to incorrect address provided by the author
- Fees already applied to peer review or editorial processing services
Hardcopy Policy: If a dispatched hardcopy is returned due to an incorrect address, Journey & Wisdom Publications will not re-dispatch free of charge. Additional charges of ₹300 will apply for re-shipment.
Refund requests, if approved, will be processed within a reasonable timeframe. The processing time may vary based on the payment method used:
- UPI / Bank Transfer: 5–10 working days after approval
- Credit / Debit Card: 7–14 working days after approval (depends on the issuing bank)
- Net Banking: 5–10 working days after approval
- Cheque / Demand Draft: 10–21 working days after approval
Approved refunds will be credited to the original payment source wherever possible.
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How to Request a Refund
To submit a refund request, please email us. Include the following information:
- Your full name and corresponding author email address
- Manuscript title and submission/paper ID (if available)
- Date and amount of payment made
- Reason for the refund request
- Supporting documentation (where applicable)
All refund requests must be submitted in writing via email. Our accounts team will respond within 3–5 working days to acknowledge your request.
Any changes to the refund policy will be communicated to users through the website or other means deemed appropriate by the Journey & Wisdom Publications management team. We reserve the right to modify this refund policy at any time.